We offer free shipping on all U.S. orders as a courtesy to our customers.
Orders are processed within 2-3 business days (excluding weekends), then shipped via USPS or UPS Ground. All in all, standard shipping typically takes around 5 - 7 business days. If you choose an expedited service on the checkout page, each order is calculated individually, factoring in the size, weight, and destination of your order.
For now, our site only accepts payment from addresses in the United States. If you would like to make a purchase from a country other than the U.S., please email email@example.com with the products you are interested in and we will quote international shipping costs and estimated time of arrival for you. Please be aware that international delivery times can vary, so please allow up to 15 working days for receipt of your goods. We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. Import duties are solely the responsibility of the buyer and Scotch & Hound will not be responsible for any import taxes or other charges arising from your purchase.
All orders are shipped Monday - Friday from our warehouse in San Francisco, California. Once your order has shipped, you will receive an email with a tracking number for your reference.
For additional questions or concerns, please email us at firstname.lastname@example.org and we will be happy to help!